Find quick answers to common questions regarding your orders, our products, and how we operate at store4diabetics.com.
Orders & Shipping
How soon will my order ship? Orders placed before 12:00 PM EST on business days are typically processed and shipped the same day.
How can I track my package? Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a direct link to monitor your delivery.
Is the packaging discreet? Yes. To protect your privacy regarding the medical nature of your supplies, all orders are shipped in plain, unmarked packaging.
Where do you ship? We currently ship to all 50 U.S. states and APO/FPO/DPO addresses.
Payments & Insurance
Do you accept health insurance or Medicare? No. store4diabetics.com operates as a direct-to-consumer, cash-only enterprise. We do not participate in or process claims for health insurance, Medicare, or Medicaid.
What are the benefits of your "Direct-Pay" model? Our model provides straightforward pricing transparency without the complexities of insurance middle-men or hidden fees.
Returns & Refunds
What is your return policy? Due to health and safety standards, we can only accept returns on products that are in their original, unopened, and factory-sealed packaging within 30 days of delivery.
What if my item arrives damaged? Please contact our support team within 48 hours of delivery. We will provide a pre-paid return label and arrange for a replacement or a full refund at no additional cost to you.
Product Quality & Safety
Are your products authentic? Yes. We source all supplies directly from reputable manufacturers and authorized distributors to guarantee the authenticity and safety of your diabetic supplies.
Are your medical devices regulated? We ensure that the medical devices and supplies we provide are compliant with applicable regulations for sale in the United States.
Account & Privacy
How is my data protected? We utilize industry-standard encryption for all online transactions and adhere to internal privacy protocols that prevent the sale of your personal information to third-party marketers. For more details, please view our Privacy Policy.
How do I reorder my supplies? The fastest way to reorder is to sign in to your customer profile, where you can view your purchase history and duplicate a previous order with one click.
Still have questions? If you couldn't find the answer you were looking for, please visit our Contact Us page to reach our support team directly.